Returns & Refund Policy

Furnish My Place Return Policy

Furnish My Place strives to meet and surpass our client’s expectations. We are working towards actualizing your dream home with our chic and unique collection. We want you to be happy and content with every purchase and are here to support you with our 24×7 customer service. 

We also understand that sometimes it doesn’t pan out as you expected. Don’t worry when that happens; we here are making sure that the process is hassle-free. We will assist you in your order-return process.  

You can start by filling the return-order form. If you have any more queries – Please follow the questions below to find yourself an appropriate answer.

What is the Furnish My Place return policy?

We hope you adore all the purchases you make at Furnish My place; however, we understand sometimes the product doesn’t fit your interior scheme. We assist you with easy returns within 30 days of delivery for all the Furnish My Place orders (shipped within the contiguous United States).

Is there an exchange policy for my product?

Size Exchange – Yes, there is an exchange policy that allows you to exchange your item size. We understand that you might have to change the size of the rug as per your room after your purchase. We do accept exchange requests only for the size of the product.

Item Exchange – At the moment, we are not processing exchanges on the products. However, you can always return your current purchase and order a new item – as you like and enjoy FREE SHIPPING services.  

Is return paid or free?

We do cover shipping charges to offer you a delightful shopping experience. However, at the moment, we do not cover return shipping charges. So, the return on your product is paid. 

What is the cost to process a return on my order?

The cost of return varies from product to product. It depends on the item that you are returning. The return cost will be displayed when you initiate your return request. It will be deducted from the refund amount to make your process hassle-free.

How will I know that my return is accepted?

After you raise a return request by filling the form, you will receive an email of confirmation. The email will comprise your return ID and other relevant details that will notify you about the successful submission of your return request. 

How can I track my return?

Once you place the return request and receive the order ID – you can use this ID to track your order. Click on the track my return section and fill in the details. Your return tracking details will appear on the dashboard.

When does the refund process complete?

The refund process takes 4-7 business days after the package delivers to our returns department. Once we receive the product, we will initiate the refund.

Do I receive a label on my return request?

No, we do not provide labels on return. We have an order ID that works just fine. However, if you need a label on return – we will be happy to provide it to you. The label pricing will be included in the return shipping cost. 

Why is my return not being accepted? 

We have a policy of 30-days return. There is a possibility that you may have overlooked the delivery date, and our system’s database will not accept your return request. If you feel that you are meeting the return requirements and still facing the error, please do not hesitate to connect to your customer service for further assistance. 

Can I use one label on multiple returns?

No, each label request is limited to one return only. You will have to request a new label if there are multiple returns to be placed. 

Need more assistance?

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